By purchasing any products from funnybugbees.com you agree to the following shipping and returns terms of service agreements.
We cover shipping on most* orders over $150. Your "sub-total" must equal $150, not your after shipping total.
*This does NOT include assembled products such as hive bodies and supers, or NUCS, or any complete hive kits. If you order those products with other products we will ship the other products free of charge and we will contact you for the shipping amount on the assembled products. The reason for this is the sheer size of boxes used to ship assembled products. The weight is low, but when you require additional boxes the carrier charges additional package fees and this becomes cost prohibitive for us to pay.
We use FedEx to give us shipping quotes during your checkout. These are not always exact and it is common for us to either give you a credit for a shipping overcharge or need to collect additional shipping from you once the package is packaged for shipment with final weight and dimensions. Once shipping has been verified you will either be charged the remainder or refunded the balance of what remains of the shipping amount we charged you during checkout.
We reserve the right to ship via UPS, FedEx and USPS regardless of the shipping company used to generate your shipping quote.
Items or Queen Bees Lost Or Damaged In Shipment
We assume no risk for lost or damaged items which were lost or damaged during shipping. It is your responsibility to file a claim with FedEx, UPS or USPS for any lost or damaged items. We send the orders FOB-Shipping Point, which is a legal term that means that all merchandise becomes your property once it leaves here. The freight carrier is responsible for complete and safe delivery of your merchandise. As soon as it left here, we fulfilled our obligation on the order fulfillment. We, of course, will act as an intermediary between our customers and the freight carrier to file claims with the carrier once you inform us of the lost or damaged items.
All unassembled parts are pre-cut for you to the final dimensions. You will need tools to assemble unassembled products. These may include a hammer, screwdriver, nails, glue, corner clamps, sheet metal sheers, stapler, among others.
Cutting wood to final dimensions and then waiting for several days (shipping time) to construct it often causes some warpage of the wood as more grain is exposed to the elements.
You understand that unassembled products may be slightly warped and require you to use clamps during the assembly process to align parts for securing with nails, glue or screws.
You further agree that warpage is not warrantied on any woodenware. You may, however, return them to us and we will assemble the products for you. There will be a $5.00 fee per item charge for us to assemble them. You agree to pay shipping in both directions to use this service. You further agree that unassembled products are sold "As Is" and no refunds are available for any products purchased unassembled which arrive with warpage.
We do not warranty wood parts you break during your attempt to construct the items. If you have items which are broken during shipment please report it to us right away so we can send a replacement of that part. Items which are returned to us unassembled and with nail holes, screw holes, glue residue or other signs of a construction attempt will not be warrantied.
If you are concerned about this, order your products assembled and one of our staff will construct the items for you and we will ship them assembled.
You are billed at the time of purchase for your items. If you use Paypal we add the fee they charge us for processing your order, which is usually 2% of the sale total.
Order Lead Time:
We try to keep a supply of all products in stock. However, sometimes, due to a high number of incoming orders, we must craft some products for some orders as they come in. This can cause a lead time of up to 72 hours depending on the size of the order before it ships. If your order will take more than 24 hours to ship, you will be notified via email. Most orders ship within 1 business day of your order, excepting weekends and holidays in which case your order will ship the following weekday. Orders placed after 3 PM EST on Friday will not ship until Monday as UPS/FedEx has no pick up on Saturday or Sunday.
Painted products will typically be shipped within 72 business hours of order placement! We do not stock painted items, it is a service provided to you at the time of purchase and therefore we need a couple of days to get your products through the paint shop, let them dry, and then package and ship them.
We offer a 100% money-back 30-day guarantee on all orders placed on our website or purchased in person at our location, with the exception of unassembled products you ordered, tried to construct and damaged. If you are not satisfied you will receive a complete refund minus the shipping fees once we receive your unwanted products back in our shop. You are responsible for return shipping to return the item to us. **You pay the shipping cost in both directions if you wish to obtain a refund for your purchase**. Items must be in new, unused condition to be eligible for a refund. Items returned used, or not in new condition will be held for you to arrange for shipping back to you or for you to pick up at our store. You will not receive a refund for those items.
Defects in workmanship:
We offer a 30-day guarantee on all wooden items which we manufacture. If the item breaks due to normal use, we will repair or replace it at our discretion and expense if reported within 30 days of the original sale. We do not cover return shipping on the warrantied item, you must cover the shipping for the return to us. We do however cover shipping for getting the repaired item or an equivalent replacement back to you.
If we choose to repair an item it will be sent back to you in "as purchased" condition, meaning assembled, assembled and painted or unassembled, depending on how you purchased it. In other words, repaired items will be sanded, repaired and repainted if you originally purchased it "assembled/painted".
We provide no warranty on items which we resell from other manufacturers. The factory warranty if one exists is your only means of recourse for items we do not manufacture. This includes items such as smokers, queen catchers, all plastic goods, smoker fuel, etc.
Enables Google data collection for Display and Search Remarketing. This includes data from Google's signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account and to use such information from their Google account to personalize ads. Google Analytics temporarily joins these identifiers to our Google Analytics data in order to support our audiences.
Google Advertising Reporting Features:
We have Enabled Google's Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting that help us better understand our users.
Reservation of Rights
CUSTOMER, as used in this agreement, is an entity or the agent of any entity which completes the checkout section of our website and pays for any product, product deposit, or in any way does business with Funny Bug Bees.
Funny Bug Bees reserves the right to modify, delete, or cancel any portion of these terms.
Funny Bug Bees reserves the right to modify any product description on our website at any time without notice and CUSTOMER agrees that the product delivered, though different than ordered, satisfies the obligation of Funny Bug Bees in its deliverance of said product. If Funny Bug Bees modifies a product so that it is different than ordered by CUSTOMER, Funny Bug Bees warrants that the delivered product will be of same or equal value and will perform the same function as the product originally purchased by CUSTOMER.
CUSTOMER agrees that dates of delivered products are estimates only and that circumstances out of the control of Funny Bug Bees may alter or change the dates that a product will be delivered. If a delivery date is modified by Funny Bug Bees, Funny Bug Bees will notify CUSTOMER of the change and the CUSTOMER's only legal recourse will be a refund of the purchase amount if paid in full or to accept the modified delivery date and wait for Funny Bug Bees to deliver the product.
Funny Bug Bees reserves the right to cancel any order at any time for any reason.
CUSTOMER agrees that CUSTOMER shall bring no legal action against Funny Bug Bees in relation to its exercise of these rights.