By purchasing any products from funnybugbees.com you agree to the following legal, shipping and returns terms of service agreements.
We cover shipping on most* orders over $150. To get free shipping as a choice during checkout you must follow these rules:
- Your "sub-total" must equal $150, not the after shipping total.
- You must not be a reseller in the 30% discount bracket. Resellers in the 10% bracket do ship free though if the order total is over $150. Please click here to read the Reseller/Dealer agreement
We reserve the right to hold shipment of any order at any time pending payment of shipping costs. This normally doesn't happen but if we get an order for $150 and it costs us $150 to ship it, we can't ship it and not only make no profit but lose money on shipping. Your distance to our shipping location and cubic area of the shipping boxes can effect this.
Certain exclusions apply which are up to the discretion of Funny Bug Bees and can change without notice. If you have products which do not qualify for free shipping you will be contacted and informed. We will then ship all your items for free with the exception of the product(s) which do not qualify. The items which do not qualify will be shipped once payment for the shipping balance of those items has been paid.
We use FedEx to give us shipping quotes during your checkout. These are not always exact and it is common for us to either give you a credit for a shipping overcharge. Once shipping has been verified you will either be charged the remainder or refunded the balance of what remains of the shipping amount we charged you during checkout.
We reserve the right to ship via UPS, FedEx, South Eastern Freight Lines and USPS regardless of the shipping company used to generate your shipping quote.
If your order is large enough it will need to be shipped via freight carrier on pallet(s). If we ship via freight the customer pays for the lift gate service and restricted access fees if they are required. Funny Bug Bees covers the freight cost. If you do not wish to pay the lift gate service (if required) or the restricted access charge (if required), we will gladly ship your order to the nearest warehouse for our freight carrier and you can arrange to pick it up yourself. If you have a flat bed trailer they will load it using forklifts for you.
You will typically be charged for a lift gate service and a restricted access fee if you are shipping to a residential address or a business which does not have a loading dock.
You may call us and place your order over the phone and get a quote for these services if you prefer. Call us at 833-386-3284 (833-FUN-E-BUG) and we will be happy to assist you.
Items or Queen Bees Lost Or Damaged In Shipment
We assume no risk for lost or damaged items which were lost or damaged during shipping. It is your responsibility to file a claim with FedEx, UPS or USPS for any lost or damaged items. We send the orders F.O.B. Shipping Point, which is a legal term that means that all merchandise becomes your property once it leaves here. The freight carrier is responsible for complete and safe delivery of your merchandise. As soon as it left here, we fulfilled our obligation on the order fulfillment. We, of course, will act as an intermediary between our customers and the freight carrier to file claims with the carrier once you inform us of the lost or damaged items. There is however no refund from us for damages during shipping. The refund is the responsibility of the freight carrier.
All disassembled parts are pre-cut for you to the final dimensions. You will need tools to assemble disassembled products. These may include a hammer, screwdriver, nails, glue, corner clamps, sheet metal sheers, stapler, among others.
Cutting wood to final dimensions and then waiting for several days (shipping time) to construct it often causes some warping of the wood as more grain is exposed to the elements.
You understand that disassembled products may be slightly warped and require you to use clamps during the assembly process to align parts for securing with nails, glue or screws.
You further agree that warping is not warrantied on any wooden-ware. You may, however, return them to us and we will assemble the products for you. There will be a $5.00 fee per item charge for us to assemble them. You agree to pay shipping in both directions to use this service. You further agree that disassembled products are sold "As Is" and no refunds are available for any products purchased disassembled which arrive with warping.
We do not warranty wood parts you break during your attempt to construct the items. If you have items which are broken during shipment please report it to us right away so we can send a replacement of that part. Items which are returned to us disassembled and with nail holes, screw holes, glue residue or other signs of a construction attempt will not be warrantied.
If you are concerned about this, order your products assembled and one of our staff will construct the items for you and we will ship them assembled.
You are billed at the time of purchase for your items. If you use Paypal we add the fee they charge us for processing your order, which is usually 2% of the sale total.
Order Lead Time:
We try to keep a supply of all products in stock. However, sometimes, due to a high number of incoming orders, we must craft some products for some orders as they come in. This can cause a lead time of up to 72 hours depending on the size of the order before it ships. If your order will take more than 24 hours to ship, you will be notified via email. Most orders ship within 1 business day of your order, excepting weekends and holidays in which case your order will ship the following weekday. Orders placed after 3 PM EST on Friday will not ship until Monday as UPS/FedEx has no pick up on Saturday or Sunday.
Painted products will typically be shipped within 72 business hours of order placement! We do not stock painted items, it is a service provided to you at the time of purchase and therefore we need a couple of days to get your products through the paint shop, let them dry, and then package and ship them.
We offer a 100% money-back 30-day guarantee on all orders placed on our website or purchased in person at our location, with the exception of disassembled products you ordered, tried to construct and damaged. If you are not satisfied you will receive a complete refund minus the shipping fees once we receive your unwanted products back in our shop. You are responsible for return shipping to return the item to us. Items must be in new, unused condition to be eligible for a refund. Items returned used, or not in new condition will be held for you to arrange for shipping back to you or for you to pick up at our store. You will not receive a refund for those items.
Defects in workmanship:
We offer a 30-day guarantee on all wooden items which we manufacture. If the item breaks due to normal use, we will repair or replace it at our discretion and expense if reported within 30 days of the original sale. We do not cover return shipping on the warrantied item, you must cover the shipping for the return to us. We do however cover shipping for getting the repaired item or an equivalent replacement back to you.
If we choose to repair an item it will be sent back to you in "as purchased" condition, meaning assembled, assembled and painted or unassembled, depending on how you purchased it. In other words, repaired items will be sanded, repaired and repainted if you originally purchased it "assembled/painted".
We provide no warranty on items which we resell from other manufacturers. The factory warranty if one exists is your only means of recourse for items we do not manufacture. This includes items such as smokers, queen catchers, all plastic goods, smoker fuel, etc.
Enables Google data collection for Display and Search Remarketing. This includes data from Google's signed-in users who have chosen to enable Google to associate their web and app browsing history with their Google account and to use such information from their Google account to personalize ads. Google Analytics temporarily joins these identifiers to our Google Analytics data in order to support our audiences.
Google Advertising Reporting Features:
We have Enabled Google's Advertising Reporting features like Audience Demographics and Interests Reporting, DoubleClick Campaign Manager reporting, DoubleClick Bid Manager reporting, and Google Display Network Impression Reporting that help us better understand our users.
Reservation of Rights
CUSTOMER, as used in this agreement, is an entity or the agent of any entity which completes the checkout section of our website and pays for any product, product deposit, or in any way does business with Funny Bug Bees.
Funny Bug Bees reserves the right to modify, delete, or cancel any portion of these terms.
Funny Bug Bees reserves the right to modify any product description on our website at any time without notice and CUSTOMER agrees that the product delivered, though different than ordered, satisfies the obligation of Funny Bug Bees in its deliverance of said product. If Funny Bug Bees modifies a product so that it is different than ordered by CUSTOMER, Funny Bug Bees warrants that the delivered product will be of same or equal value and will perform the same function as the product originally purchased by CUSTOMER.
CUSTOMER agrees that dates of delivered products are estimates only and that circumstances out of the control of Funny Bug Bees may alter or change the dates that a product will be delivered. If a delivery date is modified by Funny Bug Bees, Funny Bug Bees will notify CUSTOMER of the change and the CUSTOMER's only legal recourse will be a refund of the purchase amount if paid in full or to accept the modified delivery date and wait for Funny Bug Bees to deliver the product.
Funny Bug Bees reserves the right to cancel any order at any time for any reason.
CUSTOMER agrees that CUSTOMER shall bring no legal action against Funny Bug Bees in relation to its exercise of these rights.
Dealers and Resellers Also agree and are bound to the following agreement: Dealer/Reseller Agreement